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Store Policies
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Store Policies

ORDERING ONLINE
Ordering Online with us using a credit card is safe and 100% secure!
We encourage you to feel comfortable using your credit card to purchase books on our site. If you wish, you may also send us an order via snail mail with a personal check.
Please allow additional time for shipping if paying by personal check. To order by check, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form to:
  New Victoria Publishers 
  P.O. Box 1 3173 
  Chicago, IL 60613-0173
 
RETURN / REFUND POLICY
Every item we sell is carefully inspected before it is shipped. Books are not returnable and all sales are final. If you do not receive your order, or it arrives damaged, please advise us immediately, or within 5 business days of receipt to have your circumstances considered. We will endeavor to correct any problems.

DELIVERY INFORMATION
Delivery charges are calculated on a per-product basis. Please make note of the delivery charges associated with each item in your shopping cart.

PRICES
Goods are charged at price shown on the product pages on the date the customer places the order and are exclusive of VAT. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be asked if you wish to reconsider your order before proceeding. If the amount is less than published, we will merely reflect the appropriate discount.

COMPLAINTS
If we should receive a complaint about any part of our service, by phone, fax, e-mail, or letter, it will be dealt with confidentially, and effectively, with a reply within 5 working days.